The credentials behind the repair, and the help getting your claim across the line.
Gold Class is the highest training recognition in the collision industry, held by a small share of shops nationwide. Our technicians complete ongoing, role-specific training in current repair procedures, so the methods used on your vehicle match what the work actually requires today.
GM Certification means we meet General Motors’ standards for tools, equipment, and technician training. It’s a credential we’re proud of, and it doesn’t limit who we serve — we repair every make and model that comes through the door.
A claim shouldn’t feel like a second job on top of a bad week. We accept every insurance carrier and communicate with your adjuster directly, from the first estimate through final billing.
If supplemental damage turns up mid-repair, we document it and handle the back-and-forth with your insurer, so the repair stays on track. You cover your deductible. We cover the paperwork.
We work with every major insurance company, yours included.
You have more choice in this process than most people realize.
Michigan law gives you the right to pick your own repair facility. Your insurer can recommend one, but the decision is yours — and you’re welcome to choose Al Serra.
The old “get three quotes” rule isn’t a legal requirement. One accurate estimate from a shop you trust is enough to start a claim.
We price-match OEM parts where we can and use quality aftermarket or LKQ parts where they fit the repair. Your advisor explains the choice before anything is ordered.
No. You have the right to choose your own repair facility in Michigan, and that includes Al Serra.
No. One accurate estimate is enough to begin your claim. We’re glad to provide it for free.
Yes. We work with your adjuster directly on every carrier, start to finish.
We’ll walk you through what that means and your options honestly, even when the answer isn’t a repair. If repairing the vehicle would cost more than it’s worth, your insurer may settle instead, and we’ll help you make sense of the offer and your next steps.
Bring us the damage and your claim number, and we’ll open the claim with your insurer the same day.
